Uses multiple computer software packages, including HRIS, Salesforce, Sungard, and ORS to answer specific participant questions and requests.May conference participants into systems to help navigate through various menu options.Provides real-time technical support for the participant using the automated phone system and employee website to ensure efficient interactions.Logs and documents participant conversations/issues in an effort to minimize repeat callers and provide optimal service.Fields daily calls from HRS participants with questions regarding HRS products to provide a quality service experience.Maintains a high level of product and system knowledge to provide support to internal and external partners. All accessories such as jumpers, end plates and neutral busbars are represented clearly.Acts as initial point of contact for inbound participant requests and questions regarding HRS products.
Errors in the terminal block assemblies are thus avoided in advance, providing the best results for the customer. The user is informed about all accessories required in the design, such as end plates.This ensures that the completed terminal block assemblies meet all technical requirements. This plausibility check includes the experience Wieland engineers have gathered when designing their terminal block assemblies. Additionally, a permanent plausibility check is available for the design of terminal block assemblies.wieplan includes various filters for product search as well as a favorites function that saves basic terminal block configurations thus making them available for other terminal block assemblies.The interface to the CAE tool eplan electronic P8 2.3 from Eplan Software and Services enables direct data exchange between the systems and helps to reduce the number of work steps.Appealing user interfaces as well as user-friendly menu guidance with many functions that support the users in planning their terminal block assemblies.Heating, Ventilation & Air ConditioningĪ bidirectional interface to the CAE engineering tool eplan electronic P8 2.3 further enhances the software’s usefulness.Building automation - gesis® ELECTRONIC.Wire Management - Wire duct and Wire Marking.
Network and fieldbus systems - wienet / ricos.Electronics for the control cabinet - interface.DIN rail terminal blocks - selos / fasis.
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